Below are help documents and user guides if you have any questions about how to use the site or what to do. The documents are organized by user role. Some “role” descriptions may vary depending on the level of customization of the user’s account that is managing the verification. The three basic roles are…

Certificate Holder – This is the GC, Franchise, Institution, Group, Agency, etc that is requesting the proof of insurance. They are the ones listed as Certificate Holder on the the certificate of insurance.

Insured – This is the person whose insurance is being verified. They are typically Subcontractors, Vendors, Suppliers, etc.

Insurance Agent – This is the person providing the proof of insurance for the Insured to the Certificate Holder.

You can find a tutorial for each role listed below.

Cetificate Holder User Guide

Insured User Guide

Insurance Agent User Guide